Chatwoot
vs
Gladly

Chatwoot vs Gladly: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Chatwoot

Open-source customer support platform

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Gladly

People-centered customer service platform

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Chatwoot vs Gladly: Feature Comparison

Feature
C Chatwoot logo
Chatwoot
G Gladly logo
Gladly
Pricing Freemium Contact Sales
Founded 2019 2014

About Chatwoot

Chatwoot is an open-source customer support and engagement platform that can be self-hosted, offering live chat, email, social media, and WhatsApp in a unified inbox. Its source-available model provides flexibility for companies needing custom integrations.

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About Gladly

Gladly is a customer service platform that puts the customer rather than the ticket at the center, providing agents with a lifetime conversation view across every channel. It is used by consumer brands like Ralph Lauren and Warby Parker for personalized at-scale support.

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