Crisp
vs
Kayako

Crisp vs Kayako: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Crisp

All-in-one customer messaging platform

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Kayako

Unified customer service platform

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Crisp vs Kayako: Feature Comparison

Feature
C Crisp logo
Crisp
K Kayako logo
Kayako
Pricing Freemium Paid
Founded 2015 2001

About Crisp

Crisp is an all-in-one customer messaging platform combining live chat, chatbots, shared inbox, knowledge base, and CRM. With a forever-free plan for two agents and competitive pricing, it is popular with startups and SMBs looking for an Intercom alternative that includes email, in-app messaging, and team inbox in one tool.

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About Kayako

Kayako is a customer service platform that brings together email, live chat, social media, and self-service in a single customer journey view — showing agents the full context of every customer interaction across all channels. Known for its SingleView feature that maps customer history, it is used by over 131,000 companies for omnichannel customer support.

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