Freshdesk
vs
Hiver

Freshdesk vs Hiver: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Freshdesk

Helpdesk software for delightful customer support

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Hiver

Customer service inside Gmail

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Freshdesk vs Hiver: Feature Comparison

Feature
F Freshdesk logo
Freshdesk
H Hiver logo
Hiver
Pricing Freemium From $19/mo
Founded 2011

About Freshdesk

Freshdesk is a cloud-based helpdesk platform with ticketing, automation, and self-service portals. A popular Zendesk alternative.

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About Hiver

Hiver is a customer service platform built inside Gmail that turns shared inboxes into a multi-channel helpdesk with assignment, collision detection, and analytics. Teams can collaborate on email support without leaving Google Workspace.

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