Freshsales vs SugarCRM: Full Comparison 2025
Which is right for your team? Compare pricing, features, and more.
Freshsales vs SugarCRM: Feature Comparison
| Feature | F Freshsales | S SugarCRM |
|---|---|---|
| Pricing | Freemium | From $49/mo |
| Founded | 2016 | 2004 |
About Freshsales
Freshsales is an AI-powered CRM platform by Freshworks, featuring built-in phone, email, chat, and an AI sales assistant (Freddy AI) that scores leads and suggests next actions. It offers a generous free plan and is designed for high-velocity inside sales teams — making it a compelling HubSpot and Pipedrive alternative with built-in communication tools.
Visit Freshsales ↗About SugarCRM
SugarCRM is an AI-powered CRM platform focused on predicting customer behaviour and automating sales, marketing, and service workflows. Known for its high degree of customisability and strong data privacy controls, it is a popular Salesforce alternative for mid-market companies in regulated industries that need CRM flexibility without enterprise complexity.
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