Gladly
vs
Hiver

Gladly vs Hiver: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Gladly

People-centered customer service platform

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Hiver

Customer service inside Gmail

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Gladly vs Hiver: Feature Comparison

Feature
G Gladly logo
Gladly
H Hiver logo
Hiver
Pricing Contact Sales From $19/mo
Founded 2014 2011

About Gladly

Gladly is a customer service platform that puts the customer rather than the ticket at the center, providing agents with a lifetime conversation view across every channel. It is used by consumer brands like Ralph Lauren and Warby Parker for personalized at-scale support.

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About Hiver

Hiver is a customer service platform built inside Gmail that turns shared inboxes into a multi-channel helpdesk with assignment, collision detection, and analytics. Teams can collaborate on email support without leaving Google Workspace.

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