Hiver
vs
Kustomer

Hiver vs Kustomer: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Hiver

Customer service inside Gmail

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Kustomer

Omnichannel CRM for customer service

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Hiver vs Kustomer: Feature Comparison

Feature
H Hiver logo
Hiver
K Kustomer logo
Kustomer
Pricing From $19/mo From $89/mo
Founded 2011 2015

About Hiver

Hiver is a customer service platform built inside Gmail that turns shared inboxes into a multi-channel helpdesk with assignment, collision detection, and analytics. Teams can collaborate on email support without leaving Google Workspace.

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About Kustomer

Kustomer (now part of Meta) is a CRM platform for customer service that provides a full customer timeline view across all channels including email, chat, social, and voice. It enables AI-powered automation for high-volume support operations.

Visit Kustomer ↗

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