Hiver
vs
Tidio

Hiver vs Tidio: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Hiver

Customer service inside Gmail

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Tidio

AI customer service and live chat platform

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Hiver vs Tidio: Feature Comparison

Feature
H Hiver logo
Hiver
T Tidio logo
Tidio
Pricing From $19/mo Freemium
Founded 2011 2013

About Hiver

Hiver is a customer service platform built inside Gmail that turns shared inboxes into a multi-channel helpdesk with assignment, collision detection, and analytics. Teams can collaborate on email support without leaving Google Workspace.

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About Tidio

Tidio is an AI-powered customer service platform combining live chat, AI chatbots (Lyro), and ticketing for e-commerce and small business websites. Its Lyro AI agent autonomously resolves up to 70% of common customer queries, while the visual chatbot builder helps businesses create no-code automation flows — making it a top choice for Shopify and WordPress stores.

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