Kayako
vs
LiveChat

Kayako vs LiveChat: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Kayako

Unified customer service platform

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LiveChat

Live chat software and customer service platform

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Kayako vs LiveChat: Feature Comparison

Feature
K Kayako logo
Kayako
L LiveChat logo
LiveChat
Pricing Paid From $20/mo
Founded 2001 2002

About Kayako

Kayako is a customer service platform that brings together email, live chat, social media, and self-service in a single customer journey view — showing agents the full context of every customer interaction across all channels. Known for its SingleView feature that maps customer history, it is used by over 131,000 companies for omnichannel customer support.

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About LiveChat

LiveChat is a real-time customer support platform that enables businesses to chat with website visitors, resolve issues instantly, and convert leads through proactive engagement. With rich message formats, chatbots, visitor tracking, and integrations with 200+ tools, it is one of the most widely deployed live chat solutions — used by over 37,000 companies worldwide.

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