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Microsoft Dynamics 365 vs SugarCRM: Full Comparison 2025

Which is right for your team? Compare pricing, features, and more.

Microsoft Dynamics 365

Enterprise CRM and ERP cloud applications

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SugarCRM

AI-driven CRM platform for customer experience

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Microsoft Dynamics 365 vs SugarCRM: Feature Comparison

Feature
M Microsoft Dynamics 365 logo
Microsoft Dynamics 365
S SugarCRM logo
SugarCRM
Pricing From $65/mo From $49/mo
Founded 2016 2004

About Microsoft Dynamics 365

Microsoft Dynamics 365 is Microsoft's enterprise cloud CRM and ERP platform, integrating sales, customer service, marketing, field service, and finance into a unified system. Deeply embedded in the Microsoft ecosystem, it is the preferred CRM for large organisations already using Microsoft 365, Teams, and Azure.

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About SugarCRM

SugarCRM is an AI-powered CRM platform focused on predicting customer behaviour and automating sales, marketing, and service workflows. Known for its high degree of customisability and strong data privacy controls, it is a popular Salesforce alternative for mid-market companies in regulated industries that need CRM flexibility without enterprise complexity.

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