Mattermost
Secure collaboration for technical teams
What is Mattermost?
Mattermost is an open-source, self-hostable messaging platform built for DevSecOps and technical teams in regulated industries. It offers persistent chat, playbooks, project boards, and integration with developer tools like GitHub and Jira.
Founded in 2015, Mattermost has grown into one of the most recognised names in the Communication space, trusted by thousands of businesses ranging from early-stage startups to Fortune 500 companies. The platform is designed to help remote and distributed teams and team managers and department leads replace disconnected email threads with organised team channels — without the steep learning curve or excessive cost that comes with many legacy enterprise tools.
At its core, Mattermost solves a fundamental challenge: how do you schedule meetings without back-and-forth coordination as your team grows, data volumes increase, and workflows become more complex? The answer is a purpose-built communication platform that combines team communication software, async messaging platform, and video collaboration tool in a single, cohesive interface. Rather than stitching together spreadsheets and disconnected point solutions, Mattermost gives your team a single source of truth.
In 2026, Mattermost remains a top choice for teams evaluating communication software — particularly for use cases involving screen recording for teams, async video messaging, meeting scheduler tool. It consistently ranks alongside the best tools in the Communication category for ease of use, feature depth, and customer support. If you are comparing communication platforms, Mattermost deserves a close look.
Key Benefits of Mattermost
Beyond the feature list, what truly differentiates Mattermost is the tangible business outcomes it delivers. Teams that adopt Mattermost consistently report the following benefits:
Mattermost surfaces this through purpose-built dashboards and reporting that make the outcome visible from week one — no custom setup required.
Teams consistently report measurable progress here within the first month, because Mattermost is designed to make this outcome trackable, not just aspirational.
This is one of the areas where Mattermost outperforms legacy tools — purpose-built automation removes the manual work that typically slows teams down.
Mattermost's shared workspaces and real-time data give every stakeholder the same picture, reducing the back-and-forth that costs time and causes misalignment.
As adoption matures, Mattermost compounds in value — more data, deeper automation, and tighter integrations progressively unlock stronger returns across the team.
Mattermost Pricing
Mattermost follows a freemium pricing model: the free tier lets you get started immediately with no credit card required, while paid plans start at $10/month per seat and unlock advanced features, higher usage limits, and premium support. Annual billing typically saves 15–20% compared to monthly plans.
- ✓ Core communication features
- ✓ Limited usage
- ✓ Community support
- ✓ Basic integrations
- ✓ Advanced communication features
- ✓ Higher usage limits
- ✓ Priority support
- ✓ Advanced integrations
- ✓ Team collaboration
- ✓ SSO & SAML
- ✓ Dedicated onboarding
- ✓ SLA guarantees
- ✓ Advanced security
- ✓ Custom contracts
Always check the official Mattermost pricing page for the latest rates and any startup or non-profit discount programmes.
Who Should Use Mattermost?
Mattermost is primarily designed for remote and distributed teams and team managers and department leads, but its flexibility makes it a strong fit for a broad range of teams and industries.
Remote and distributed teams
Mattermost is optimised for the daily workflows of remote and distributed teams — dedicated dashboards and reporting make it easy to replace disconnected email threads with organised team channels and measure performance from day one.
Team managers and department leads
With Mattermost, team managers and department leads can schedule meetings without back-and-forth coordination and record and share product demos, walkthroughs, and team updates from a single platform, with collaborative features that keep everyone aligned across time zones.
Growing businesses
Start with the essentials and progressively add automation, integrations, and team members without migrating. Mattermost grows with you from startup to enterprise.
Remote & distributed teams
Cloud-native with real-time collaboration, audit logs, and role-based permissions — your entire team can access Mattermost securely from anywhere in the world.
If you are currently managing communication workflows with spreadsheets or disconnected tools, Mattermost offers a modern, unified platform that reduces friction and gives your team full visibility.
Mattermost Pros and Cons
No communication tool is perfect for every team. Here is an honest, balanced assessment of Mattermost's strengths and limitations to help you make an informed buying decision:
Pros
- ✓Intuitive interface with a short learning curve — most teams are productive within days
- ✓Reduced meeting overhead with async-first communication workflows from day one
- ✓Strong native integration ecosystem plus API and Zapier/Make support
- ✓Generous free tier lets you validate the tool before committing to a paid plan
- ✓Active development with frequent product updates and a responsive support team
- ✓Scales from a 2-person startup to an enterprise with hundreds of users
Cons
- ✗Per-seat pricing can become expensive as your team grows beyond a small core group
- ✗Some advanced automation and reporting features have a steeper learning curve
- ✗Deep customisation sometimes requires technical resources or professional services
- ✗The Communication market is competitive — there are several strong alternatives worth evaluating before committing
Overall, the pros significantly outweigh the cons for the majority of use cases. The limitations listed above are common across most enterprise SaaS tools and are unlikely to be deal-breakers for teams that have evaluated their core requirements. We recommend starting with a free trial or demo to see if Mattermost fits your workflow before making a final decision.
Getting Started with Mattermost
Getting up and running with Mattermost is straightforward. Here is a typical onboarding path:
Create a free account — no credit card, no commitment. Explore Mattermost at your own pace before deciding on a paid plan.
Mattermost supports CSV imports and direct integrations, making it straightforward to migrate from spreadsheets or a previous communication platform.
Set up integrations with email, Slack, your CRM, or data warehouse. Mattermost is designed to fit into your existing workflow, not replace it.
Add team members with role-based access controls — everyone gets the right level of visibility and editing rights from day one.
Use onboarding docs, video tutorials, and live sessions to get up to speed. Most teams are fully operational within a week.
Frequently Asked Questions about Mattermost
Yes. Mattermost offers a free plan with core communication features. Paid plans start at $10/month per user and unlock advanced capabilities, higher limits, and premium support.
Ready to try Mattermost?
Visit the official website to explore pricing, start a free trial, or book a demo.
Quick Info
- Pricing
- Freemium
- Starting at
- $10/mo
- Founded
- 2015
- Category
- Communication
